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What methods of payment do you accept?

We only accept payment by PayPal and all major credit cards/debit cards, UK-based Maestro and Solo cards. We do not accept Cheques, postal orders, Euro Cheques, Cash in any currency, Book tokens, Purchase orders, International wire transfers, Bank transfer or Direct debits

How do I know that you have received my order?

Once you've placed your order and upon successful payment completion you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox, if you do not see your email please check your junk mail box, it is always best to whitelist lessthan10pounds in your email client, if you do not know how to do that please see our Technical Issues FAQ. Once our warehouse team have processed your order, you will receive a second email to let you know that your order has been despatched and is on its way to you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use to identity you. 3D Secure is an added layer of security for credit and debit card purchases online. We reserve the right to refuse your order if you are offered to give your 3D password but choose not give it. If you have any problems or forget any information please contact your bank in the first instance.

I am missing an item from my order. What should I do?

If you have an item missing from your parcel, please contact our Customer Services Team. Please CLICK HERE for our contact details.

When will I receive my refund?

If you are sending an item back to us please make sure you obtain your proof of delivery. Once we have received your item, your refund will be processed within 7-10 working days. Once we have processed your refund, you will receive a confirmation email.

Problems logging in, ordering or viewing the website.

If you are having problems logging in, ordering, paying or simply viewing the website, clearing your browser cache and cookies can help.

Clearing your cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Clearing your cache in Internet Explorer

In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
From this window delete the Temporary Internet Files.
Close this window, then select OK before exiting the browser.

Note: If you can't see the Tools option, try hitting F10 on your keyboard.

Clearing your cache in Mozilla Firefox

In your browser's menu bar, go to History → Clear Recent History.
Under "Time Range to Clear" select "Everything."
Expand the "Details" section and check "Cache."
Click the "Clear Now" button.

Clearing your cache in Google Chrome

Type chrome://history in the address bar and hit Enter.
Click the button labeled "Clear browsing data..."
Select the checkboxes for the types of information that you want to remove, especially 'Cached images and files'.
Click "Clear browsing data."

Clearing your cache in Apple Safari

In the Mac OS X menu bar, go to Safari → Empty Cache.
There is no Step 2.

Clearing your cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values.

Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your lessthan10pounds cookies. On Internet Explorer you will have to delete all cookies.

Clearing your cookies in Internet Explorer

In your browser's menu bar, click on "Tools."
Click "Internet Options..."
Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
Click "OK" to exit.

Clearing your cookies in Mozilla Firefox

In your browser's menu bar, click on "Tools." ("Preferences" on OSX)
Click "Options..."
Click on the "Privacy" tab.
Click on "remove individual cookies"
Depending on the products you use, look for cookies ending in
Select them and click "Remove Cookie."
Click "Close" to exit.

Clearing your cookies in Google Chrome

Type chrome://settings/content into the address bar and hit Enter.
Click "All cookies and other site data...".
Depending on the products you use, look for cookies ending in
Click the X to the right of the cookies you want to remove.
Click Done.

Clearing your cookies in Apple Safari

In the Mac OS X menu bar, select "Safari."
Click "Preferences..."
On the "Security" tab, click "Show Cookies."
Click on "Show Cookies..."
Depending on the products you use, look for cookies ending in
Select them and click "Remove."
Click "Done."
Close the Preferences box.

Do you require payment upfront?

Yes, we require full payment before we can ship any orders.

Are there additional fees for Drop Shipping?

We do not currently charge any drop shipping fees at all. All you pay is the cost of the product and the shipping carrier costs which will be clearly shown on our website. We reserve the right to change this at any time in the future.

Are there any minimum order amounts?

There are NO minimum order amounts. Order whatever your customer needs and we will ship it directly to your customer for you.

How do I obtain tracking information for my order?

Your tracking number will be emailed to you as soon as the goods are dispatched. (Please note this depends on the carrier supporting this.)

Do you send an invoice to the customer?

No. We do not send any Invoice or order details to your customer.

My customers order has not been delivered. What can I do?

If you have any concerns regarding your customers order, our Customer Service team will be able to help you. Please send us an email at

Can I track the order?

You will receive an email with a tracking number once the parcel is ready for dispatch (this is in addition to your dispatch email). If you have any concerns regarding the order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

How can a customer return an item?

In the unlikely event your customer is not happy with their purchase, they may return it for a refund within 14 days of receiving the original order to either ourselves using the downloadable returns form on our website at their own cost or directly to yourself allowing you to decide whether to resell it or return it back to us at your own cost.

You can download a returns form HERE

Where do I get pictures of the products?

You will find a link on each individual product page that will allow you to download a .zip file of all the products images. You will need a program to unzip the file, you can get a free one called 7zip here

Can I download all product Images at one go?

No, we currently do not have a file available containing all our product images.

What CSV feeds do you provide?

We provide our dropshipping customers with 3 CSV files. The links for these can be found under your account.

1. CSV Inventory contains the quantities that are available for each item, and it is updated 4 times a day, every 6 hours.

2. CSV Products contains all the features of the items, such as: photographs, description, price, weight, composition, link.

3. Shipping Price CSV feed contains all the shipping and delivery information.

My customer has received a faulty item. What should I do?

If in the unfortunate event an item is faulty please contact our friendly customer service team at within 7 days of receiving your parcel who will be happy to advise you how to return the item to us and issue you with a pre paid label. Please be aware that the pre paid label are only for the faulty item that your customer is returning; if a non-faulty item is enclosed in the package you will be liable for the return postage.

Can I exchange an item?

Unfortunately, we do not offer exchanges. Your customer will need to return the unwanted item to us or yourself for processing first and then you should place a new order.

What is Dropshipping?

Drop shipping is a supply chain management technique in which the retailer does not keep goods in stock but instead transfers customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer. As in retail businesses, the majority of retailers make their profit on the difference between the wholesale and retail price, but some retailers earn an agreed percentage of the sales in commission, paid by the wholesaler to the retailer.”  From Wikipedia, the free encyclopaedia.

Fashiondropshippers gives you the opportunity to start a new business and to become your own boss within a very short time. All you need to do is to sell our products on your own website, or online auction website such as eBay, Amazon, etc. , without the need of holding any stock or worrying about packaging and shipping to your customers. These are services that we will provide to you. We will pack your order and send it directly to your customer.