Frequently Asked Questions
1  How do I know that you have received my order?
Once you've placed your order and upon successful payment completion you will be sent to an order confirmation page, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox, if you do not see your email please check your junk mail box, it is always best to whitelist lessthan10pounds in your email client, if you do not know how to do that please see our Technical Issues FAQ. Once our warehouse team have processed your order, you will receive a second email to let you know that your order has been despatched and is on its way to you.
2  What methods of payment do you accept?
We only accept payment by PayPal and all major credit cards/debit cards, UK-based Maestro and Solo cards. We do not accept Cheques, postal orders, Euro Cheques, Cash in any currency, Book tokens, Purchase orders, International wire transfers, Bank transfer or Direct debits
3  Why am I being asked for another password after entering my card details?
This is the 3D Secure Payment option that some banks use to identity you. 3D Secure is an added layer of security for credit and debit card purchases online. We reserve the right to refuse your order if you are offered to give your 3D password but choose not give it. If you have any problems or forget any information please contact your bank in the first instance.
4  Do you require payment upfront?
Yes, we require full payment before we can ship any orders.
5  Are there additional fees for Drop Shipping?
We do not currently charge any drop shipping fees at all. All you pay is the cost of the product and the shipping carrier costs which will be clearly shown on our website. We reserve the right to change this at any time in the future.